The Arabic version of this document is the authoritative legal text. This English translation is provided for convenience; in case of any discrepancy, the Arabic version prevails.
Terms of Service
Provider: MainCore Technologies, Kingdom of Saudi Arabia Product: CoreShield AI — Sovereign AI Privacy Gateway Effective: 16 July 2026
1. Acceptance
By creating an account or using the CoreShield AI service (the "Service"), you ("Customer") agree to these Terms of Service ("Terms"). If you accept on behalf of an organization, you represent that you have authority to bind that organization.
2. Licence
Subject to Customer's compliance with these Terms and payment of applicable fees, MainCore Technologies grants Customer a non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for Customer's internal business purposes during the Term.
3. Restrictions
Customer will not: (a) reverse-engineer, decompile, or otherwise attempt to derive source code from the Service; (b) resell, sublicense, or distribute the Service; (c) use the Service to build a competing product; (d) upload content that violates applicable law, infringes third-party rights, or contains malware; (e) circumvent access controls, rate limits, or the Cloak vault.
4. Intellectual property
The Service, including all software, models, documentation, and brand elements, is and remains the exclusive property of MainCore Technologies. Customer retains all rights to Customer Data uploaded to the Service; MainCore Technologies claims no ownership over Customer Data.
5. Customer Data & privacy
Processing of personal data is governed by the Data Processing Agreement (DPA) at the DPA. Privacy Policy at our Privacy Policy. Customer represents that its collection and upload of any personal data complies with applicable law (including the Saudi Personal Data Protection Law "PDPL").
6. Fees & payment
Fees are per the Order Form or subscription plan selected. Fees are non-refundable except as expressly stated. Late payments accrue interest at 1% per month. VAT is added where applicable per Saudi ZATCA regulations.
7. Term & termination
The Service is provided for the Term specified in the Order Form. Either party may terminate for material breach not cured within thirty (30) days of written notice. Upon termination, Customer's access ceases and Customer Data is deleted within thirty (30) days per Section 8 of the DPA (subject to legally-mandated retention).
8. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". MainCore Technologies DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI-GENERATED OUTPUTS MAY CONTAIN INACCURACIES; CUSTOMER IS RESPONSIBLE FOR REVIEWING OUTPUTS BEFORE ACTION.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MainCore Technologies'S AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE FEES PAID BY CUSTOMER TO MainCore Technologies IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
10. Indemnification
Customer will indemnify MainCore Technologies against third-party claims arising from Customer Data or Customer's misuse of the Service. MainCore Technologies will indemnify Customer against third-party claims that the Service infringes intellectual property, subject to Customer's prompt notice and cooperation.
11. Governing law
These Terms are governed by the laws of the Kingdom of Saudi Arabia. Exclusive jurisdiction lies with the Riyadh Commercial Courts. If a Sharia-compliance question arises, both parties will refer to the Saudi Sharia Council prior to litigation.
12. Miscellaneous
Assignment requires the other party's written consent, except in connection with a merger or sale of substantially all assets. If any provision is held unenforceable, the remainder continues in force. These Terms plus any executed Order Form constitute the entire agreement.
Contact
Questions: info@maincore.sa